Cancellation and refunds
- Cancellations made 24 hours or more before departure are refunded at 90% of the amount you paid.
- Cancellations made between 12 and 24 hours before departure are refunded at 50% of the amount you paid.
- Cancellations made less than 12 hours before departure are not refundable.
- Refunds are returned to the original payment method and may take up to 7 working days to appear.
- If the operator cancels a trip, every paid booking on it is cancelled and refunded in full.
How to cancel
- Open My bookings on the website or in the app, open the ticket and tap Cancel ticket. The screen shows the amount you will get back before you confirm.
- Ticket booked through a travel agent? The agent or the Help page can cancel it for you. Keep your PNR ready.
The full rules for booking are in the Terms and conditions.