FAQ

Frequently asked questions

Tickets and boarding

How do I get my ticket?

Your e-ticket with PNR shows on screen as soon as the payment goes through. You can open it again any time from My bookings.

Where do I board the bus?

Boarding and dropping points are chosen at checkout and printed on your e-ticket.

Cancellations

Can I cancel a booking?

Yes. Sign in with the mobile number you booked with, open My bookings and tap Cancel booking. You get back 90% of the amount you paid if you cancel 24 hours or more before departure, 50% if you cancel between 12 and 24 hours before, and nothing if you cancel less than 12 hours before.

Payments

Which payment methods can I use?

UPI (GPay, PhonePe, Paytm or any other UPI app), RuPay, Visa and Mastercard cards, and net banking. You choose one on the Razorpay checkout when you pay.

Is it safe to pay on JD Bus?

Yes. Payments are processed by Razorpay. Your card and UPI details go straight to Razorpay, so JD Bus never sees or stores them. Your seats are confirmed and a PNR is issued only once the payment succeeds.

When do I get a refund?

The refund goes back to the payment method you used. You get back 90% of the amount you paid if you cancel 24 hours or more before departure, 50% if you cancel between 12 and 24 hours before, and nothing if you cancel less than 12 hours before. Banks can take up to 7 working days to show it.

Still need help?

Send a request. Our team will contact you on the mobile number you give.

Contact support