What we collect
- Your name and mobile number, so a booking can be made and linked to you.
- Booking details: route, travel date, seats, boarding and dropping points.
- Payment confirmation from Razorpay, our payment gateway. Card, UPI and bank details are handled by Razorpay and are never stored by JD Bus.
How we use it
- To confirm bookings and send your e-ticket and travel updates by SMS.
- To share the passenger list with the bus operator running your journey, so you can board.
- To process cancellations and refunds.
- To respond when you contact support.
How long we keep it
- Booking records are kept as long as needed for accounting, tax and dispute resolution.
- You can ask us to close your account and remove your personal details, subject to those record keeping duties.
Your choices
- You can request a copy of the personal information we hold about you.
- You can ask us to correct anything that is wrong.
- Transactional messages about a booking you made cannot be switched off while that booking is active.
Security
- Access to passenger data is restricted to authorised staff and the operator carrying you.
- Passwords are stored as one-way hashes, so no one at JD Bus can read them.
Contact
- For any privacy question, or to request your data, contact us through the Help page.